F.A.Q.s

We accepts payments by bank deposit throught Bank of the Philippine Islands for now. Other mode suggested by the customer will only be granted if the customer has a valid reason that unable him/her to deposit the payment through BPI.

We have an affiliation program available for any type of affiliation there is. You can be affiliated with us, as a reseller of our products, as a business or organization who wish to collaborate ideas and earn together, and as a media partners who would promote your website/blog and vice-versa. All three (3) affiliation comes with great benefits.

We have four (4) available ways to contact us. You can email us, message us on our Facebook page, send us a text or call us via our mobile number or even Skype live chat with us through our Skype Customer Support.

Yes we do, we have the most affordable pre-loved items and some are even brand new. For the collection, we put our products in our carousell account, you can follow us at bluebellaph

Yes, we can deliver your order to the address of the person whom you wish to receive as a gift. To put more thought in your gift, we suggest you to purchase our gift cards, which are perfect note of your message printed on and we attach them to the order.

You can place your order by filling up completely and submitting and order through our order request form. Confirmation of orders, shipping courier choice and payment method and other important details & directions will be sent via email.

Orders are immediately process within 24 hours or less to reserve the items and issues invoice to the customer's email.

You can only exchange items with items of the same price value, however only the ordered items will be exchanged, freebies, gift card or loyalty card, is not eligible for return of exchange.

Unfortunately, items purchased on sale if not refundable nor cannot be exchanged to other items.

We make sure our customer's ordered items are securely packed and ask the buyers for the condition of their ordered items by sending them photos of the current condition of their order/s. Any incidents of defect such as damaged during transport is not anymore our liability.

Customers who wish to return or exchange items must shoulder the return shipping fee and the shipping fee for the item that will be exchange with. A successful return shipment are the only ones valid for refund and exchange. Any loss done by the shipping courier is not valid for refund or exchange.

Items can only be return or exchange if the person (regardless if they were the one who purchased it or not) who wish to return or exchange it must have the original copy of invoice given by Bluebella PH, placed on the packaging of the item.

Bluebella PH has a loyalty program called The Bella's Perks, and has three (3) social membership levels. You can received the level one (1) card called Bella Amiga for free when you purchase Bluebella PH products with a total items price worth PHP 350.00

We keep our customer's private details therefore we shall ask a valid ID and photo of signature be send to our email. Once confirmed, we will send your transaction list via email. Please contact us if you want to request for these types of details. We will be meticulous in checking ID's and signatures.

Freebies are randomly chosen and depends on the available freebies in stock. For every purchase, a customer receives freebies.

Once the buyer is fully paid, order/s will be processed for shipment, the buyer's choose his/her preferred courier. Metro Manila areas usually takes 1-2 business days while it is 3-4 business days for provincial areas.

You can return the item and refund your money by submitting an entry through our Refund/Exchange Request form. Your can expect a response within 24 hours if your request was approved.

You can track your order on the shipping courier website you have chosen.

Unfortunately, we can only ship nationwide. We have yet to venture internationally but as soon as we get recognized internationally, we will consider offering our products and service to international market.

Xend Express +63.2.660.9363 or info@xend.com.ph

2GO Express (+632).77.99.222 or online_support@2go.com.ph

vRush/iSend (02)5172492 and 09162528725 for Globe/TM, 09335101899 for Smart/Sun or at isend.csgo@gmail.com

We protect our customers privacy and we are very strict with the information that our customer's provide.

We trust courier services of Xend Express, 2GO Express and vRush (via iSend Delivery Service), our customers can only choose from these three (3) courier services to ship their orders.