If you are downloading any app and getting an error 491, then no need to worry, you can easily fix the same by following the procedure mentioned below. You can also get the assistance from the Google Play Technical Support Number .This error generally appears due to the Google Account and caches. Here you will get the comprehensive solution of the aforesaid issues.
First of all, delete your account and later on add the same. Now follow the steps to delete the account.
- From your device, go to the “Setting”, tap on Account and then tap on Google. Select your Google Account and delete the same.
- Now again go to the setting, select “Apps” and from the same, tap on Google Play Store.
- Google Play Store Info page will appear and at the bottom, you will see “Clear Data” and “Clear Caches”, tap on both.
- Now restart your device and add your Google Account and to do this, go to the “Setting”, tap on “Account”, select “Google” and then enter your correct username and password.
Go to the Play Store and now try to download, if still, you persist the issue then dial on Google Toll Free Number. The number is accessible 24*7, so feel free to call anytime. Here you will get two steps and both of them are useful, if the previous method is not fruitful, then go for the next method.
- Reboot your Android device into Recovery Mode.
- Next, tap on “Wipe Cache Partition” and then go to the “Advanced” and tap on “Wipe Dalvik Cache”.
- Finally, tap on Reboot the device.
- After doing this process, open Google Play Store and try to download the app. Hope this time you won't see error 491.
Google always supports its users and for the same, it quickly resolves the issue to give the effective services to the customers. Hence, enjoy Google Play services without any interruption as Tech team is always available for you to assist you.
